If your problem sounds like this:
- I'm stuck on the loading screen on my phone.
- The game won't finish loading into a match.
- My game stops loading at a certain percentage or gets stuck on the splash screen.
Resolution
If your game starts but gets stuck while loading, the issue may be related to your connection, device, or game files. Try the steps below in order.
- Try a different network. Switch between Wi-Fi and mobile data to see if the issue only happens on one connection. If possible, try another stable Wi-Fi network too.
- Turn off any VPN. VPNs can sometimes interfere with your connection to the game, so disable yours temporarily and try loading again.
- Temporarily Toggle Airplane Mode. Turn Airplane Mode on, wait a few seconds, then turn it back off and reconnect to your network. This can help refresh your device's connection.
- Restart your device. A quick restart can clear temporary issues that may be keeping the game from loading properly.
- Update your device. Make sure your device is running the latest available version of its operating system (Android, Apple).
- Update the game. Check the App Store or Google Play Store for any available game updates and install them before trying again (Android, Apple).
- Clear the game's cache. Clearing temporary app data can help if outdated or damaged cached files are getting in the way.
- Check your available storage. If your device is running low on space, free up some storage and try launching the game again.
- Reinstall the game. If you're still stuck, uninstall and reinstall the game to replace any damaged or missing files.
