If your problem sounds like this:

  • My game freezes completely and doesn't recover on its own.
  • The game becomes unresponsive while I'm playing.
  • I have to close and reopen the game after it freezes.

Resolution

A game freeze happens when the game becomes completely unresponsive and doesn't recover on its own. Try the steps below in order.

  1. Check the minimum system requirements. Make sure your device meets the minimum requirements for the game you're trying to play.
  2. Restart your device. A quick restart can clear temporary processes and give the game a fresh start.
  3. Update your device. Make sure your device is running the latest available version of its operating system (Android, Apple).
  4. Update the game. Check the App Store or Google Play Store for any available game updates and install them before trying again (Android, Apple).
  5. Clear the game's cache. Clearing temporary app data can help if outdated or damaged cached files are getting in the way.
  6. Check your available storage. If your device is running low on space, free up some storage and test the game again.
  7. Reinstall the game. If the game still freezes or becomes unresponsive, uninstall and reinstall it to replace any damaged or missing files.