Live chat is a new beta program coming to all regions. It is being offered as an alternative to submitting a request that lets players chat instantly with an agent!
Why Live Chat?
When using a support site, most people want fast help NOW. We want to address this need and make sure our players can get in game ASAP!
What are the Live Chat hours?
Live chat is currently in beta in all major regions but our current hours are as follows:
- Brazil Server: 10:30 am - 7:30 pm BRST
- North American Server: 1 pm - 9 pm Pacific Time
- European Servers: Live chat in EUW and EUNE is open from Mon to Fri 10:00 to 21:45 EST
- Latin American Servers: 24/7