My Account is Suspended

Disciplinary

Financial Disputes

Security


 

Disciplinary


Why am I banned?

Disciplinary Bans are associated with actions that do not uphold the Summoner’s Code. These bans may be caused by, but are not limited to, the Instant Feedback System, inappropriate names, chat room spam, and MMR Boosting.

For more information specifically about the Instant Feedback System, check out this article.


Can my suspension be removed?

Suspensions from the Instant Feedback System are generally not lifted or adjusted. However, if you feel you received an inappropriate penalty, reach out to Player Support to discuss it. Correctly placed penalties will not be removed though!


What can I do to prevent these suspensions?

If your account was suspended by the Instant Feedback System, please review the Summoner’s Code and the Instant Feedback System FAQ

Please also review our Terms of Use to ensure that you are familiar with our policies.


It wasn't me! Can't you do something about this?

Remember that you are fully responsible for all activity made on your account, and if suspensions or bans are incurred we will not be able to modify them. If you feel that your account may have been compromised, please see the following Knowledge Base article for more information and instructions to help recover your account: Account Recovery Guide.


 

Financial Disputes


Why am I banned?

We have received financial disputes against your account that has forced us to suspend your account. These disputes can range from chargebacks to unauthorized charges. 

For more information specifically about chargeback suspensions, please click here.


Can my suspension be removed?

Suspensions regarding financial disputes will vary by case, as our policies will differ depending on each individual situation. If you believe you may have been banned due to financial disputes, please contact Player Support here, and our Billing Specialists will be happy to provide you with further information specific to your account.


What can I do to prevent these suspensions?

To protect your account from suspensions due to financial disputes, please ensure that you have the appropriate amount of credits or funds before making a monetary purchase in our store. Additionally, avoid purchasing RP from third party vendors, making purchases without authorization from the cardholder, and continuously attempting to make a purchase after being declined. Above all else, keep your account safe, and do not share your password with anyone.


It wasn't me! Can't you do something about this?

You are fully responsible for all activity made on your account. If you believe that your account has been compromised, please see the following Knowledge Base article for more information and instructions to help you recover your account: Account Recovery Guide. We'll be able to address this issue in your ticket.


 

Security


Why am I banned?

We have detected some suspicious activity that was occurring on your account. As a result, we have banned your account to restrict further access to your account as we investigate the situation. Please note that we do take security extremely seriously, and we want to proactively limit the damage and amount of players that may be affected as a result. The reasons for this can range anywhere from a potentially compromised account to suspected account selling.


Can my suspension be removed?

Proactive suspensions due to suspicious activity will vary by case. If you believe your suspension falls under the security category, please submit a ticket to Player Support here, and we will be happy to further assist you with this.


What can I do to prevent these suspensions?

Please keep your account as safe as possible. Do not share your password to anyone, including Rioters; we will never ask you for your password. Please keep in mind that we are only able to assist the original account owner of any given account. Do not sell, purchase, share, trade, or gift your account in any way, as this breach of our Terms of Use will disallow us to further assist you.

Additionally, avoid clicking on any potential phishing links or websites that advertise free skins, RP, and accounts. If you believe that you have clicked a link to a phishing link, perform a full virus scan on your system and change your password immediately.

Please see this following Knowledge Base article for more information about how to take further steps to secure your account: Protecting Your Account.

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