Login Issues

If you're having issues logging into League of Legends, this article will help you troubleshoot them. If you're getting an error that is related to your username or password, you should consider recovering your account instead. The issue could be caused by your computer rejecting the security certificates from our servers. Our client relies on a particular browser depending on your client; Internet Explorer for Windows and Safari for Mac. These browsers must be configured regardless of your default browser, so be sure to make all suggested changes within each browser.

If you're using Windows, the Hextech Repair Tool can resolve a few common issues that may prevent you from logging on.

Common Symptoms

  • You receive an error on the login screen that is not related to your credentials
  • Your connection times out during the login process

Note:

If your operating system or network connection requires its own specific settings for the default browser to work, you may want to contact your system administrator before making significant changes.

Check the Selected Region in the Client

This is a very simple thing to overlook, especially when you are rushing to jump into Summoner's Rift. After clicking on the League of Legends icon (but before hitting Play!), check the region that you are logging into in the top right corner of the window. You have to login into the region where you currently have your account, since any given account can only be active in one region at a time.

Check if the server is up

Before performing any troubleshooting steps, it's worth checking the current status of the League of Legends server that you are trying to connect to. The links below will take you to the Server Status forum for each region:

Sync Your Clock

Windows

Check out the video for a visual walkthrough!

If your Windows Clock is out of sync with real time, it will not provide our servers with correctly timestamped certificates. This could affect connectivity to the League of Legends servers, Store or matches. In order to avoid those issues, please follow the solutions shown below:

Syncing your clock manually

  • Right-click on your computer's clock and choose Adjust Date/Time.
  • Select the Internet Time tab, and click the Change Settings button.
  • At this point you may receive a UAC prompt. After this prompt, click the Update now button to resync.

If the above steps didn't work, please try the following instead:

  • Press [Windows Key] + R
  • Type cmd
  • Press Ok
  • Type the following command:
    net start w32time
  • This will start the time sync service if it is currently not active.
  • Press Enter
  • Type the following command:
    w32tm /resync
  • This will resync your clock. If it fails you may manually have to set your time and date.
  • Press Enter
Mac

Check out our video for a visual walkthrough!

If your computer's clock is out of sync with real time, it will not provide our servers with correctly timestamped certificates. This could affect connectivity to the League of Legends servers, store or matches. In order to avoid those issues, please follow the solutions shown below:

Syncing your clock manually

  • Go to the Apple menu.
  • Select System Preferences.
  • Select Date and Time.
  • If the clock appears locked, you will need to click on the lock icon below and type in the Administrator's credentials to continue.
  • Select the default time server (time.apple.com, time.asia.apple.com, or time.euro.apple.com).
  • Tick the "Set date and time automatically" box.
  • In the "Time Zone" tab, be sure the "Set time zone automatically using current location" box is checked.
  • Apply the settings and close the window.

Configure Your DNS

Windows

Check out our video for a visual walkthrough!

The League of Legends launcher uses server aliases that have problems connecting to some Internet Service Providers' default Domain Name System resolver. If your launcher never seems to start downloading a patch, you may want to change to public DNS servers in your network settings. Most often, this only applies to players outside of the US.

Note:

Changing these settings can cause problems with your internet connection if you have specified network configurations for another purpose. Be prepared to revert to your old settings and save any information you are about to change.

Windows 8

  • Hit the Windows Key
  • Type "Control Panel"
  • Select "Network and Internet"
  • Select "Network and Sharing Center"
  • Select "Change Adapter Settings" on the navigation bar on the left
  • Right click on your network adapter and select "Properties"
  • Go to the bottom of the menu and change "Obtain DNS server address automatically" to "Use the following DNS server addresses:"
  • Put in the following public DNS servers, one in each empty field
    • 8.8.8.8
    • 8.8.4.4
  • Save your changes by selecting "Ok"
  • Close all open web browsers and applications
  • Hit the Windows Key
  • Right click anywhere
  • Click on "All Apps"
  • Right click "Command Prompt" and run as administrator
  • Type ipconfig /flushdns and press Enter
  • Restart your computer 

Windows 7 and Vista

  • Open the Start Menu
  • Open Control Panel
  • Select "Network and Internet"
  • Select "Network and Sharing Center"
  • Select "Change Adapter Settings" on the navigation bar on the left
  • Right click on your network adapter and select "Properties"
  • Select "Internet Protocol Version 4 (TCP/IPv4)" and open Properties
  • Go to the bottom of the menu and change "Obtain DNS server address automatically" to "Use the following DNS server addresses:"
  • Put in the following public DNS servers, one in each empty field
    • 8.8.8.8
    • 8.8.4.4
  • Save your changes by selecting "Ok"
  • Close all open web browsers and applications
  • Press the Windows Key
  • In the Search bar, type command prompt
  • Right click on the result and select Run as Administrator
  • In the command prompt, type ipconfig /flushdns and press Enter
  • Restart your computer

Windows XP

  • Open the Start Menu
  • Open Control Panel
  • Open Network Connections
  • Right click on your network adapter and select “Properties”
  • Select “Internet Protocol (TCP/IP)” and open “Properties”
  • Go to the bottom of the menu and change ‘Obtain DNS server address automatically,’ to ‘Use the following DNS server addresses:’
  • Put in the following public DNS servers, one in each empty field:
    • 8.8.8.8
    • 8.8.4.4
  • Save your changes by selecting “Ok”
  • Close all open web browsers and applications
  • Press the Windows Key
  • In the Search bar type command prompt
  • Right click on the result and select Run as Administrator
  • In the command prompt type ipconfig /flushdns and press Enter.
  • Restart your computer
Mac

Check out our video for a visual walkthrough!

The League of Legends launcher can have trouble connecting to the DNS servers of some Internet Service Providers (ISPs), which is a required step to download new patches. If your launcher never seems to start downloading a patch, you may want to go into your network settings and change to public DNS servers:

NOTE: Changing these settings can cause problems with your internet connection if you have specified network configurations for another purpose. Be prepared to revert to your old settings and save any information you are about to change.

Changing to Public DNS

  • Click on the Apple icon on the top left of the screen and choose "System Preferences..."
  • Double-click "Network"
  • Select the active connection on the left, and click the "Advanced..." button in the lower right hand
  • corner
  • Click "DNS" from the selection bar.
  • Remove any current DNS entries, and input the following public DNS servers:
    • 8.8.8.8
    • 8.8.4.4
  • Save your changes by selecting “OK”
  • Apply the changes by clicking "Apply" in the lower right hand corner

Using Updated Security Protocols (Windows)

Check out the video for a visual walkthrough!

You may also be unable to connect through the game client if your system is configured to access the internet using SSL 2.0 or SSL 3.0 primarily. You can alleviate this by setting the Internet Options to disable SSL 2.0 and SSL 3.0 and enable TLS 1.0, 1.1, and 1.2. The Internet Options settings can be accessed through Internet Explorer:

  • Open Internet Explorer.
  • Select "Internet Options."
  • Navigate to the "Advanced Tab."
  • Scroll down in the window to the security section.
  • Uncheck the boxes to disable SSL 2.0 and SSL 3.0.

SS_Security_Protocol_Fix.jpg

  • Check the boxes to enable TLS 1.0.
  • Hit Apply.
  • Restart League of Legends.

Alternatively, you can access it by clicking the Windows key and searching for "Internet Options." From there, you can continue from Step 3 and onward.

Microsoft Support (Windows)

Microsoft Fixit

Microsoft has a "fixit" file that can be used to automatically resolve issues with Internet Explorer and Windows registry. This file can resolve webpage loading problems in the launcher and in the store. The file is not specific to any version of Windows and can be downloaded here.

Disable Killer Network Advanced Streaming (Windows)

If you’re getting the “You may be offline” error when attempting to log into the League Client, and your computer uses a Killer Network wireless adapter, it's possible one of the Killer’s options is preventing you from hopping into League.

Advanced Streaming Detect is an option in the Killer Network program that is enabled by default, and it attempts to prioritize network bandwidth to specific streams and apps, which can conflict with League’s connection to your computer. Following these steps can get you back in the game:

  • Press the Windows button, then type “Killer”
  • Find and open the Killer Network Suite app
  • There are multiple versions of this program. It will likely either be called Killer Network Manager or
  • Killer Control Center
  • Under Settings, uncheck the “Enable Advanced Stream Detect” option
  • Close the Killer Network Suite app, launch the League Client and try to log in

Change Your Safari Settings (Mac)

Check out our video for a visual walkthrough!

You will need to make sure that Safari is not blocking cookies. You can check this by doing the following:

How to change Safari settings

  • Open Safari
  • In the top bar, click on "Safari" and choose "Preferences..."
  • At the top of the window, select the "Privacy" tab.
  • Under "Cookies and website data", set the option to "Always allow".

Updating your Operating System (Mac)

Check out our video for a visual walkthrough!

Many updates to the Operating System include critical bug fixes and extensions to graphical software that allow games to run with fewer problems. If you're experiencing frequent crashes, a software update may help.

Updating your Operating System (Mac)

  • Click the Apple icon on the top left of the screen, click on "About This Mac", and choose "Software update..."
  • The App Store will open and display any software updates available for OS X and the App Store. OS X updates will be at the top of the list.
  • Click "Update All" to install all available software updates. If prompted, enter your admin name and password, then your Apple ID and password.
  • If required, restart your system.
Was this article helpful?

Can’t find what you’re looking for?

From tech to tilt, we're here to help you! Submit a Ticket! So long as a poro doesn't eat it, we'll get back to you soon.

/ Submit a Ticket
Powered by Zendesk