Chargebacks

You may have been suspended for a chargeback, which happens when a bank reverses an RP purchase made on your account. If you lost access to your account and someone made purchases on it, send us a ticket and we’ll help. If you don’t remember reversing the payment, the bank or credit card owner may have done it for you. You also may have made a purchase through a third party, and they later reversed the payment.

However it happened, you can regain access to your account by paying the balance. We’ve artfully interpreted the issue here:

Table of Contents

Repaying a chargeback

Riot Repayments (NA, LAN, LAS, EUW, EUNE only)

This tool lets you handle your chargeback using PayPal, and PaySafe Cards. It's only available for accounts in North America, Latin America, and Europe right now, but we'll expand this in the future. Visit the website for your region, sign into your suspended account, and follow the prompts.

PayPal

  1. Go to paypal.com and log in. If you don't have a PayPal account, create one by clicking "sign up" in the top right.

  2. Once you've logged in, click on the "Send & Request" tab.

  3. Fill out all required information to send a payment. Your currency and target email address change based on your region:

    LAN, LAS: Chargebackpayments-US@riotgames.com (USD only)

    EUW, EUNE, TR, RU, OCE: Chargebackpayments-EU@riotgames.com (EUR or GBP only)

    You'll be prompted to add a note. Make sure to include your username, summoner name, and region.

  4. Once your payment is posted, it'll take one to two business days for your suspension to be lifted.

Prepaid RP card (EUW, EUNE, OCE, BR only)

You'll need to purchase enough cards to repay your entire chargeback. Once you have them, send us a ticket with this information:

  • SUBJECT: Chargeback Payment - Prepaid RP card
  • Username:
  • Summoner name:
  • Server:
  • Card PIN(s):
  • Amount per card:

Any money remaining on the submitted cards will be credited to your account as RP.

Paysafecard (EUW, EUNE, TR only)

You'll need to purchase enough cards to repay your entire chargeback. Once you have them, send us a ticket with this information:

  • SUBJECT: Chargeback Payment - Prepaid RP card
  • Username:
  • Summoner name:
  • Server:
  • Card PIN(s):
  • Amount per card:

Any money remaining on the submitted cards will be credited to your account as RP.

Bank transfer (BR only)

You'll have to send us a ticket in order to initiate a bank transfer.

FAQ

My account was hacked. What happens if someone else made these purchases?

First, make sure you've got sole access to your email account, and change the password. Second, send us a ticket. We'll reverse any purchases that we can tell weren't made by you.

I purchased RP through a 3rd-party dealer, completely legitimately!

Don't do that. Seriously, there's no reason to buy RP through a third party. If you can't make RP purchases any other way for some reason, send us a ticket. If the third party is cutting you a deal on the RP, think about why; the reason is probably not benevolent. If you've got a chargeback after making a third-party RP purchase, you'll still need to repay the full balance yourself.

Why can't you just remove the purchases I made?

This would be a refund, and chargebacks aren't refunds (which are outlined in this article). Banks consider chargebacks to be fraudulent activity—they'll only reverse a payment if they're led to believe it's unauthorized or otherwise suspicious. We get fined each time a chargeback happens, and too many chargebacks means some banks and card companies may stop doing business with us, which reduces the number of payment methods we can make available. In order to keep payment methods open worldwide, we have to take chargebacks seriously.

I don't have the money to pay this back, what can I do?

The suspension will stay on your account until your balance is repaid, but it’s not going anywhere. If you don’t want to repay right away, you don’t have to; you just won’t be able to access your account.

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