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Your Shop FAQ

Chipteck
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Why did my offers change?

On September 18th, 2017 you opened “Your Shop” and were given incorrect offers due to an error on our part. We pulled these offers and reset the shop with the correct offers for you. We know you might have liked the original offers though, and we want to honor them.

If you submit a player support ticket, list which offers you want, we’ll hook you up. Please make sure you have the RP on your account before you submit so that we can process your request ASAP.

You have until October 3 at 23:59 PT to submit a ticket to receive these offers. After this date your offers will expire.

*Keep in mind, that you needed to access Your Shop and reveal the cards on September 18th PT for the incorrect offers to populate

Why am I seeing skins in my 'Your Shop' for champions I don't play/don't play often?

Discountbot uses your play history over the last 6 months to compare you to players with similar patterns, and creates deals that it thinks you will like. It looks at more than just your most-played champs, so your discounts won’t necessarily be limited to those champs. Hopefully you end up with a good variety.

If you haven’t played in the last 6 months, your selection will be much more randomized than someone who has played more lately.

Why do I see less than 6 offers?

It's possible for Your Shop to include up to 6 offers, but you may see less than 6 items if you own a lot of skins.

What skins won’t be included in my ‘Your Shop’?

  • Legendary Skins
  • Ultimate Skins
  • Champions or skins released in patch 7.12 (June 20th) or later
  • Limited Skins
  • Loot Exclusive Skins
  • Skins that are on sale during the offers

Why am I seeing skins for champions that I already have skins for?

Discountbot may select skins for champs that you already have other skins for, especially if they’re featured heavily in your play history. Hopefully you find another that you’re interested in, or one that wouldn’t normally be available!

The price in Your Shop looks incorrect!

The price you are seeing in Your Shop includes the skin and the champion (if you don’t own it yet).

If you’d rather unlock the champion another way, you can still purchase it for IP/RP in the store or craft it in Loot first.

I encountered an error when I tried to buy something from Your Shop

Your personal offer may need to update, so please log out and log back in to refresh Your Shop. Most cases can be solved with a re-log. If you still can’t buy something from Your Shop, write in a ticket and we’ll look into it for you.

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