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Charged for RP without receiving it

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After attempting an RP purchase, the transaction either fails or goes through without providing RP, but you're still charged.

If your transaction doesn't complete but you still appear to be charged...

This is called a "pending charge," and most frequently occurs during credit card transactions. If your transaction fails for any reason, a charge will still appear on your credit card statement. However, your card was not actually charged--this transaction should disappear after a few days. If it doesn't, follow the instructions below and we'll help get your money back (or RP into your account).

If your transaction completes and you don't receive any RP...

There are a few reasons this can happen, but in every case, you'll need to get in touch with us to get your RP. Send us a ticket and we'll take care of it.

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