Game crashes to desktop (Bugsplat)
Sometimes, League will crash straight to desktop without warning. This can look like a sudden crash to desktop without an error, or the game may freeze for an extended period of time. You may also see a "BugSplat" error appear once the game crashes; if you do, make sure to submit the report before closing the window.
Game crashes are usually related to hardware or software issues, rather than network connections. There are several things to check before playing another match.
Make sure your PC meets the minimum system requirements
If your computer doesn't meet each of the system requirements, your game may frequently crash or lag. You can see the requirements here.
Lower your graphics settings
If you're lagging before a crash, lowering your graphics settings can improve your experience.
- Enter a custom game
- Press Escape and select "Video"
- Adjust the following settings:
- Settings: Custom
- Resolution: Match desktop resolution
- Character Quality: Very Low
- Environment Quality: Very Low
- Shadows: No Shadow
- Effects Quality: Very Low
- Frame Rate Cap: 60 FPS
- Wait for Vertical Sync: Unchecked
- Anti-Aliasing: Unchecked
- You can also adjust several "Interface" options:
- Uncheck "Enable HUD animations"
- Uncheck "Show Target Frame on attack"
- Uncheck "Enable Line Mission Display"
- Uncheck "Show Attack Range"
Make sure to test any changes in a custom game first!
Update your graphics card drivers
Video card driver updates include vital bug fixes and optimizations to keep the hardware on par with the games it's trying to run. The process for updating graphics cards changes based on the manufacturer, so the first step is to identify your card:
- Press [Windows Key] + R (this will open up a "Run" window)
- Type "dxdiag" and hit Enter
- Select the Display tab
- You'll see the name and manufacturer of your card in the top left corner of the window
NVIDIA, AMD, and Intel are the three most common graphics card manufacturers. You can find programs that will automatically update your drivers for those companies here:
DirectX is a program that helps software work with your video card. You can use this article to figure out which version of DirectX is best for your version of Windows
Still having issues?
If your game still closes unexpectedly after following these steps, send us a ticket and we'll take a closer look!