FIX MY LEAGUE: The first steps to tech help

Westbroke
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Each time you press Q, a data packet embarks on a miraculous technological journey where everything can go horribly wrong. Here are some symptoms you might recognize - and the tools to help you fix things every step of the way.

 


 

But first, take this!

The Hextech Repair Tool (HRT) is your best friend when it comes to tech support. It solves many technical problems on its own, and gathers system info and logs for us in case you’re still having issues and need to send a ticket. Basically, the HRT will either fix your issue or give us all the info we need to finish the job. Get the HRT here.

THE SWAMP OF SLUGGISH PROCESSES

Before your packet can begin its voyage, it must fight through the programs within your computer that slow everything down. As you video chat with your friends while streaming music and torrenting great literature, your packet suffers.

What can go horribly wrong

  • FPS drops - Things slow to a crawl during teamfights.
  • Lag, disconnections, ping spikes.
  • Packet loss - When your game randomly stops, starts, speeds up and slows down before everything snaps back into place.
  • Strange bugs caused by your connection. Ever seen a weird, inexplicable error? Your game could just be stuck in the swamp.
  • Game not loading.

How to fix it

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THE GATEKEEPERS: FIREWALL AND ANTIVIRUS

Next, your packet must contend with these stewards of your computer’s safety. Your antivirus programs and firewalls may protect you from the malware in that video your uncle sent you, but sometimes their love of fire and purging things goes too far, mistaking League for a harmful process and your packet for a heretic.

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What can go horribly wrong

  • Problems transitioning between champ select, in-game, and post-game lobby.
  • Trouble logging in.
  • Errors and issues creating game lobby.
  • End-of-game stats never appearing, leaving you wracked with doubt over your grade (it was a B+).
  • Patching/installing issues - your computer’s guardians could be preventing League from updating properly.

How to fix it

WIRED VERSUS WIFI

Your packet is on its way, but will it be smooth sailing along a friendly 60-foot ethernet cord or the rocky road of WiFi? Those who place their trust in WiFi tell dark tales of lag spikes and packet loss; of ping so high it scrapes the heavens.

What can go horribly wrong

  • Packet loss
  • Disconnections, ping spikes - If your ping is fluctuating between normal and high numbers, WiFi may be to blame.
  • Frequent “attempting to reconnect…” messages - usually while you’re tower diving.
  • Skillshots that appear to hit but totally miss giving you a lower MMR than you deserve.

How to fix it

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THE WILDERNESS OF THE INTERNET

Once your packet leaves home, it travels along the winding roads of the internet. If there’s a problem, it can be hard to find out where exactly it happened along the way and what can be done to fix it. Fortunately, your packet keeps track of its adventures in the form of “logs,” which help us get to the bottom of your issue by finding where and how things went wrong.

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What can go horribly wrong

  • Almost every symptom we’ve gone over so far.
  • Packet taking circuitous, indirect route to our servers.
  • In the grim darkness of the internet, there is only packet loss.

How to fix it

  • How many detours did your packet take? A traceroute is a way to stalk - I mean trace - its path from your home to ours. Learn how.
  • WinMTR is a great way to run a traceroute if you want to be as thorough as possible.
  • Contact your ISP and ask if it’s a problem on their end. If you’re fed up, look into changing ISPs.
  • We’re carving our own path through the internet for League players. Learn about Riot Direct and what’s new for your region.

RIOT SERVER ROOM

Success! Your packet has arrived at our server room. Or perhaps it hasn’t and something has gone horribly wrong. Either way, you can check the Server Status Page to keep tabs on us and see if it’s an issue on our end.

What can go horribly wrong

How to fix it

  • If you think it’s an issue on our end, submit a ticket! We’re here to help.
  • 24 hours a day, we stand watch over the stability of League, ensuring precious data packets reach their destination intact. We’ve got plenty stories to tell, like that time we disabled ranked.
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Tags
league_of_legends
connection
technical_support
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